The Theory of Creative Problem Solving
Who We Are
Our mission is to provide innovative digital solutions for hotels, casinos and hospitality enterprises. We create contactless, mobile-first apps with versatile functionality designed to generate workflow efficiencies and greater guest loyalty, strengthening customer relationships through more effective communication between guests and staff.
What We Do
Today’s guests demand a mobile experience that enriches every touchpoint throughout their journey with enhanced convenience, service and personalization. Our flexible solutions allow our hospitality clients to transform hotel check-in/out, room key access, room service, spa appointments and service requests, into simple one-click affairs. We enable deeper, more meaningful guest interactions by consolidating guest data and automating processes, so you can anticipate needs, quickly respond to requests and deliver the hyper-personalized experiences your guests crave.
How We Help
The benefit of experience
It’s one thing to create an app. It’s quite another to scale it out to more than a thousand hotels globally within a single brand. We live and breathe the hospitality industry and have been effectively delivering mobile solutions to top global brands for well over a decade.
Increased F&B income
Our versatile apps satisfy guests’ increased desire for contactless, on-demand food-and-beverage ordering. As a result, the hospitality companies we serve consistently experience higher average F&B order checks.
Through our innovative apps, guests can digitally place orders and make requests. Our flexible solutions automate and streamline repetitive job functions, empowering your hotel or casino to accomplish more with greater accuracy in less time and with fewer resources.
Increased off-property engagement
Traditionally, guests could only interact with a hotel when they were on property. Our hospitality clients enjoy opportunities for greater engagement with their guests even when they’re outside the hotel. Through our apps, hotel or casino staff can easily answer questions and provide recommendations that elevate the overall guest experience, driving loyalty and repeat business.
Greater guest satisfaction
Our hospitality customers see improved guest satisfaction scores due to more happy customers enjoying the convenience and flexibility of mobile check-in/out and mobile key, and the increased level of personalized service they receive.
Whether you need a basic, touchless solution, or a highly complex one that requires customized functionality, we apply the concept of “triz,” using inventive problem solving to fully understand your unique needs, challenges and goals. We then create an innovative application that will work as an extension of your brand, ensuring your guests enjoy an intuitive, engaging and seamless digital experience.