Differentiate Your Hotel with the Right Technology
Last year marked one of the strongest hotel transaction volume years in U.S. history. And even with headwinds from record interest and...
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Alonso Vargas
- 3 min
Today’s Lifestyle Hotel Needs Digital Guest Engagement
Lifestyle hotels are becoming quite the hot commodity, with some brands reporting room revenue increases up to 41 percent between 2019...
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Alonso Vargas
- 3 min
Hotel Apps: The Secret to Loyalty Program Success
Acquiring a new customer can cost anywhere from five to 25 times more than retaining an existing one. And increasing customer retention...
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Alonso Vargas
- 3 min
5 Ways Hotels Can Navigate the New Traveler Landscape
Nobody needs to tell you that the pandemic caused seismic shifts in the travel landscape. In the beginning, this meant a significant...
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Alonso Vargas
- 3 min
Hotel Group Business is Back! Make the Most of it in 2023
Are you ready? In-person meetings and events are rushing back into the welcoming embrace of hotels. Knowland Meetings and Events data...
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Alonso Vargas
- 3 min
Experience the Magic of Mobile Apps, Keys, and Wallets
The digital wallet revolution is upon us. Spurred by behaviors created during the pandemic, new research shows that more than 60 percent...
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Alonso Vargas
- 3 min
Give the Gift of Comfort with In-Room Controls
‘Tis the season to be thankful! And by incorporating in-room controls into your hotel app, you give your guests lots to be thankful for....
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Alonso Vargas
- 3 min
Happy Halloween! 9 Ways to Use Location Services Without Being Creepy
Once considered creepy, using location services to deliver customized guest experiences is becoming the new norm. In fact, location-based...
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Alonso Vargas
- 3 min
It’s Web Apps for the Win with Your Hotel Guests
Although native hotel applications offer some distinct advantages, today there’s a flattening trend of app downloads, with more than half...
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Alonso Vargas
- 3 min
How Mobile Apps Improve Workflow at Small Hotels
Smaller hotel properties face unique challenges in today’s economy. Already operating with proportionally less staff than larger brands,...
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Alonso Vargas
- 3 min
What it Takes to Offer Mobile Key at Your Hotel
Although the technology is known by several names – mobile key, digital key, keyless entry – hotels around the world are beginning to...
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Alonso Vargas
- 4 min
5 Ways QR Codes Benefit Your Hotel Guests
In 2012, Inc. magazine reported that 97 percent of consumers didn’t even know what a Quick Response (QR) code was, and projected it would...
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Alonso Vargas
- 3 min
Business Benefits of Smart Hotel Technology
A key trend in the hospitality industry is the rise of smart hotel technology. This advanced form of tech is powered by the Internet of...
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Alonso Vargas
- 3 min
Smart Hotel Technology Enhances Guest Satisfaction
Smart hotel technology is a growing trend in the hospitality industry for good reason. It not only makes it easier to connect with your...
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Alonso Vargas
- 3 min
Speed Up Your Hotel Check-in Process and Improve the Guest Experience
Even before the pandemic hit, your guests were frustrated with waiting in line to check-in at your hotel. In fact, a pre-COVID survey...
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Alonso Vargas
- 3 min
12 Ways to Promote Your Hotel App for Greater Success
An overwhelming nine out of 10 guests prefer staying at a hotel that offers an app to manage their stay. Your guests have come to expect...
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Alonso Vargas
- 3 min
How to Tell Guests About Mobile Concierge at Your Hotel
Over 70 percent of your hotel guests travel nowhere without their digital lifelines (a.k.a. smartphones). And according to the 2022...
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Alonso Vargas
- 3 min
Why Guests Want Mobile Concierge at Your Hotel
A good hotel concierge delivers a level of service that brings guests back to your hotel again and again. But as tech-savvy Millennials...
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Alonso Vargas
- 3 min
Why Your Hotel Should Use Mobile Concierge
A traditional hotel concierge plays an important role by performing a variety of tasks that enhance the guest experience. A concierge...
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Alonso Vargas
- 3 min
6 Important Hotel Metrics to Measure Guest Satisfaction
High guest satisfaction is crucial to the success of your hotel business. Higher guest satisfaction means higher loyalty and higher...
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