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Customer Success Toolkit

Best Practice

Your Content Matters

Know your audience

Establish your voice

Consolidate your content for multiple platforms

Organize and format
your content

Proof Read

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How well do you know
your guests?

Use the Analytics to understand guest usage & behavior

Learn the best way to use
your data

Turn insights into actions!

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Monetize & Incentivize
Your Guest

Keep guests spending at the hotel

Upsell special offer packages

Add upgrades and other revenue driving items

Upsell sales partnerships to local companies

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Staff Engagement

How well does your staff know the app?

Are you actively training your staff on the platform?

Are your staff mentioning the app to guests?

Do you have staff alerts and escalation settings turned on?

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Other

Runtriz Send App

Wifi Direct

Runtriz Platform Benefits

RMS Tips