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Customer Success Toolkit
Best Practice
Your Content Matters
Know your audience
Establish your voice
Consolidate your content for multiple platforms
Organize and format
your content
Proof Read
How well do you know
your guests?
Use the Analytics to understand guest usage & behavior
Learn the best way to use
your data
Turn insights into actions!
Monetize & Incentivize
Your Guest
Keep guests spending at the hotel
Upsell special offer packages
Add upgrades and other revenue driving items
Upsell sales partnerships to local companies
Staff Engagement
How well does your staff know the app?
Are you actively training your staff on the platform?
Are your staff mentioning the app to guests?
Do you have staff alerts and escalation settings turned on?
Other
Runtriz Send App
Wifi Direct
Runtriz Platform Benefits
RMS Tips
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