Alonso VargasJul 254 min5 Ways QR Codes Benefit Your Hotel GuestsIn 2012, Inc. magazine reported that 97 percent of consumers didn’t even know what a Quick Response (QR) code was, and projected it would...
Alonso VargasJul 123 minBusiness Benefits of Smart Hotel TechnologyA key trend in the hospitality industry is the rise of smart hotel technology. This advanced form of tech is powered by the Internet of...
Alonso VargasJul 53 minSmart Hotel Technology Enhances Guest SatisfactionSmart hotel technology is a growing trend in the hospitality industry for good reason. It not only makes it easier to connect with your...
Alonso VargasJun 173 minSpeed Up Your Hotel Check-in Process and Improve the Guest ExperienceEven before the pandemic hit, your guests were frustrated with waiting in line to check-in at your hotel. In fact, a pre-COVID survey...
Alonso VargasMay 273 min12 Ways to Promote Your Hotel App for Greater SuccessAn overwhelming nine out of 10 guests prefer staying at a hotel that offers an app to manage their stay. Your guests have come to expect...
Alonso VargasMay 203 minHow to Tell Guests About Mobile Concierge at Your HotelOver 70 percent of your hotel guests travel nowhere without their digital lifelines (a.k.a. smartphones). And according to the 2022...
Alonso VargasMay 133 minWhy Guests Want Mobile Concierge at Your HotelA good hotel concierge delivers a level of service that brings guests back to your hotel again and again. But as tech-savvy Millennials...
Alonso VargasApr 53 minWhy Your Hotel Should Use Mobile ConciergeA traditional hotel concierge plays an important role by performing a variety of tasks that enhance the guest experience. A concierge...
Alonso VargasMar 243 min6 Important Hotel Metrics to Measure Guest SatisfactionHigh guest satisfaction is crucial to the success of your hotel business. Higher guest satisfaction means higher loyalty and higher...
Alonso VargasMar 82 minMake St. Patrick’s Day a Success with the Right Hotel AppSt. Patrick’s Day is right around the corner! It’s the perfect time to create unforgettable and exciting experiences for your guests....
Alonso VargasMar 73 min10 Ways Guests Prefer Using Your Hotel App During Their StayResearch shows that guests who use a hotel's mobile app are more satisfied and have greater loyalty to that brand. Yet many hotels are...
Alonso VargasFeb 253 minTop Benefits of a Digital Hotel CompendiumCommunication is crucial for serving your guests well, and hotel compendiums provide an easy way to share important information about...
Alonso VargasFeb 23 minThe Right Hotel App Benefits your Local Community and your BusinessWhen guests arrive at your hotel, they expect a comfortable stay. But 81 percent of them are also expecting your hotel to recommend...
Alonso VargasJan 313 min9 Ways Your Hotel App Can Help Optimize Your Valentine’s Day TrafficValentine’s Day is right around the corner! It’s the perfect time to create unforgettable romantic experiences for your guests. It’s also...
Alonso VargasJan 263 minAdd Mobile Key to your Digital Guest ExperienceEight out of 10 guests will download your hotel app to ensure a contactless experience, and nearly half of your guests expect that...
Alonso VargasJan 193 minReady, Fire, Aim! Stop waiting to launch your hotel app.“For every one great idea that failed because it wasn’t right, there are 100 that never even got started.” ~ Michael Masterson Nearly 90...
Alonso VargasJan 43 minGreater Guest Satisfaction: Why Apps are more Effective than AI ChatbotsCommunicating with businesses through online channels is becoming commonplace in our digital era, and hotels are no exception. Chatbots...
Alonso VargasNov 5, 20213 minHow QR Codes Benefit Your HotelThe pandemic brought dramatic changes to the hospitality industry, and one of those changes involves the increased use of those little,...
Alonso VargasOct 29, 20213 minGuest Apps Play A Crucial Role in Building Guest LoyaltySEMRush reported that the average American company can lose up to 30 percent of its customers each year due to a lack of customer...
Alonso VargasOct 15, 20213 minThe Traveler’s Journey Starts Right After BookingWhen considering the guest experience, the importance of pre-arrival engagement is often overlooked. However, a crucial part of each...
Alonso VargasOct 1, 20213 minWhy A Web App is a Good Idea for Your HotelNinety percent of hoteliers recognize that customer-facing apps are crucial for successful customer engagement. However, many guests...
Alonso VargasOct 1, 20213 minMobile Ordering is Redefining the Hotel Guest JourneyPeople are tired of being cooped up and living “virtually” over the past year plus. Now more than ever, travel has become a top priority....
Alonso VargasSep 24, 20213 minAttract and Retain Experience Seekers with the right Hotel Mobile AppPeople are tired of being cooped up and living “virtually” over the past year plus. Now more than ever, travel has become a top priority....
Alonso VargasSep 8, 20213 minThe Unique Benefits of Web-based Hotel AppsNinety percent of hoteliers recognize that customer-facing apps are crucial for successful customer engagement. However, many guests...
Alonso VargasAug 23, 20213 minGive Your Guests the Customization They CraveWhen guests arrive at your hotel, they expect to be recognized and treated as unique individuals, with their stays tailored to their...
Alonso VargasAug 20, 20213 minHotel Guests and Operations Score Big with Mobile BiometricsOver the past few years, and particularly since the pandemic, people are relying on their mobile phones for more and more. By 2023, North...
Alonso VargasJun 11, 20213 minPost-COVID: Is your hotel ready for today’s travelers?From curbside pickups to virtual cocktail hours, people increased their use of digital technologies in response to the COVID-19 pandemic....
Alonso VargasJun 11, 20214 minBusiness Travelers: What they expect from hotels today.Business travel is back in a big way. Are you ready for it?
Alonso VargasJun 7, 20215 minExperience Economy: The new Customization.Atif Rafiq begins his tenure at MGM Resorts this month. A departure for a casino hotel operation that would typically hire from within...
Alonso VargasJun 1, 20214 minTwo-Way Chat, A Game Changer for Guests and RevenueConsider most companies that are known widely for excellent customer service — think Zappos and Amazon — and you’ll find two-way chat...
Alonso VargasJul 31, 20195 minIf Your Hotel Tech Doesn’t Boost Loyalty, There’s Trouble Ahead5 min read Nearly forty years. That’s how long guests have been accruing points, statuses, and upgrades with hotel loyalty programs....
Alonso VargasJul 19, 20194 minMobile Apps: The key to operational efficiency in hotels.Runtriz 4 min read The human nervous system controls everything our bodies do and the way we experience the world around us. There’s...
Alonso VargasJun 11, 20194 minMobile Booking: Is it enough?Runtriz 4 min read In 2018, fashion retailers saw mobile purchases surge ahead of desktop signifying what will likely be a trend across...