Resources

Over 70 percent of your hotel guests travel nowhere without their digital lifelines (a.k.a. smartphones). And according to the 2022...

A good hotel concierge delivers a level of service that brings guests back to your hotel again and again. But as tech-savvy Millennials...

A traditional hotel concierge plays an important role by performing a variety of tasks that enhance the guest experience. A concierge...

High guest satisfaction is crucial to the success of your hotel business. Higher guest satisfaction means higher loyalty and higher...

St. Patrick’s Day is right around the corner! It’s the perfect time to create unforgettable and exciting experiences for your guests....

Research shows that guests who use a hotel's mobile app are more satisfied and have greater loyalty to that brand. Yet many hotels are...

Communication is crucial for serving your guests well, and hotel compendiums provide an easy way to share important information about...

When guests arrive at your hotel, they expect a comfortable stay. But 81 percent of them are also expecting your hotel to recommend...

Valentine’s Day is right around the corner! It’s the perfect time to create unforgettable romantic experiences for your guests. It’s also...

Eight out of 10 guests will download your hotel app to ensure a contactless experience, and nearly half of your guests expect that...

“For every one great idea that failed because it wasn’t right, there are 100 that never even got started.” ~ Michael Masterson Nearly 90...

Communicating with businesses through online channels is becoming commonplace in our digital era, and hotels are no exception. Chatbots...

The pandemic brought dramatic changes to the hospitality industry, and one of those changes involves the increased use of those little,...

SEMRush reported that the average American company can lose up to 30 percent of its customers each year due to a lack of customer...

When considering the guest experience, the importance of pre-arrival engagement is often overlooked. However, a crucial part of each...

Ninety percent of hoteliers recognize that customer-facing apps are crucial for successful customer engagement. However, many guests...

People are tired of being cooped up and living “virtually” over the past year plus. Now more than ever, travel has become a top priority....

People are tired of being cooped up and living “virtually” over the past year plus. Now more than ever, travel has become a top priority....

Ninety percent of hoteliers recognize that customer-facing apps are crucial for successful customer engagement. However, many guests...

When guests arrive at your hotel, they expect to be recognized and treated as unique individuals, with their stays tailored to their...

Over the past few years, and particularly since the pandemic, people are relying on their mobile phones for more and more. By 2023, North...

From curbside pickups to virtual cocktail hours, people increased their use of digital technologies in response to the COVID-19 pandemic....

Business travel is back in a big way. Are you ready for it?

Atif Rafiq begins his tenure at MGM Resorts this month. A departure for a casino hotel operation that would typically hire from within...

Consider most companies that are known widely for excellent customer service — think Zappos and Amazon — and you’ll find two-way chat...

5 min read Nearly forty years. That’s how long guests have been accruing points, statuses, and upgrades with hotel loyalty programs....

Runtriz 4 min read The human nervous system controls everything our bodies do and the way we experience the world around us. There’s...

Runtriz 4 min read In 2018, fashion retailers saw mobile purchases surge ahead of desktop signifying what will likely be a trend across...