Access Your Staff Portal
Occasionally when receiving Support cases for a client they will ask for assistance with Passwords, Users, Content, and/or URLs. In order to locate the URL you can do the following:
Upon receiving a Support case for a Best Western please ask for their Best Western Property # which should be a 5 digit number.
Once you receive this number plug the property number into the following URL:
1 Hotels / Treehouse Hotels
1Hotels / Treehouse Hotels use our standard URL procedure of us.runtriz.com/(uniqueIdentifier). For these hotels you will need to know which property contacted you and insert the first letter of their name into the URL. For example “1Hotel Central Park” is “1h_cp” while 1Hotel Brooklyn Bridge is “1h_bb”. Once you know the shortcode insert it in the following URL:
eu.runtriz.com/th_lon/portal ← Treehouse London ONLY
Caesars has unique identifiers for each of their hotels. You can locate them in this Google Sheet.
Once you have found the “Shortcode”
(or identifier) you can play it into the following URL:
Virgin Hotels uses a similar URL string as 1Hotels and the rest of our clients. You can use the same Google Sheet to locate their shortcode and then enter it into the following url:
eu.runtriz.com/(virginShortcode)/portal ← Edinburgh and Glasgow ONLY
Rest of Clients / Independents
Other clients tend to reach out to their Account Manager but may CC in the emails as well.
These clients use the same URL string as Virgin Hotels and 1Hotels. Simply locate their shortcode in the Google Sheet and then enter it into the normal Runtriz URL:
US / CA / MX clients
eu.runtriz.com/(propertyShortcode)/portal ← European Properties