Welcome to
Mobile Guest Engagement

Guest Services & Messaging


Help Your Guests Make The Most of Their Stay

 

With Digital Compendium, guests can book amenities & services, shop a digital storefront, receive push notifications, view promotions, view their folio, room status, and order status.

Make your communication more efficient with SMS and chat. Real-time messaging and updates put guests at ease and increase satisfaction during the stay.

Features

In-App Chat

Hotel Compendium

Push Notifications

SMS Messaging

Staff Recommendations

Direct Messaging

Surveys

Booking Link

In-Room Controls

SMS Messaging

Scheduling

Digital Compendium

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Mobile Check-in


Seamless, Safe, and Contactless

 

Mobile Check-in/Check-out and Mobile Key give your guests the option to skip the front desk. A fast and efficient way to check in from anywhere and reduce costs.

Features

Online Check-in

Mobile Key

ID Verification

Mobile Key

Pre-Registration

Guest Validation

Pre-Arrival Requests

PMS Integration

Loyalty Integration

 

Food & Beverage


It's Like Uber Eats For Your Property

 

Runtriz F&B solution allows guests to place orders quickly and easily via the mobile app, regardless of location. Guests can schedule a pickup, request room delivery, or delivery to their current location using mobile menus.

You can also give guests an option for in-app payment with mobile pay powered by Stripe. Guests can pay via credit card, Apple Pay, Android Pay, or charge to their room.

Features

Mobile Ordering

In-room dining

Location-based Ordering

Mobile Pay

Real-time Menu Updates

Custom Menus

Order Customization

QR Code Menus

Order Tracker

Order Pick-up

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Events


It's All About the Details

Give event planners a place to post agendas, speaker information, sponsors, and other event content. Attendees can access the event information, send direct messages, and receive updates through the Runtriz platform.

Features

Content Curation

Custom Events Page

Real Time Event Updates

Guest/Coordinator Messaging

Gifting

Coordinator Login

Unique Event Code

Post Schedule

Document Sharing

Social Sharing

 

Analytics


Data Driven Decisions

 

Mobile apps allow you to gather information about your guests and their stay. Runtriz gives you customizable data dashboards to make the most of that important information. Collecting guest preferences on rooms, amenities, and dining can help build loyalty and increase revenue per stay. Analytics can also tell you how your guest found you, what device they used, the orders they completed, and the carts they abandoned.

Features

Custom Dashboards

Conversions

Cart Analysis

Traffic Source

Marketing Effectiveness

Multiple Time Views

ROI Calculation

Order Abandonment

Item Popularity

Feature Usage

Page Views

Active Devices

External Links

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Web & Native Based Apps


Your Brand in the Palm of Your Hand

 

Runtriz allows you to make the most of your guest engagement by offering both web and native based apps.

Web based apps allow you to create QR codes, chat with guests, show services, amenities, offer custom menus, mobile ordering and offer in app payment.

Native apps allow you the most flexibility in design and function. In-room controls, Bluetooth single or multiple property configuration, payment options, maps, surveys, and more, can be built into your branded native app.

Mobile Guest Engagement app, contactless check-in app, mobile guest services app, mobile key apps, mobile F&B ordering app, mobile pay, mobile guest request management, mobile check-in app, mobile hotel apps, mobile messaging for hotels, F&B mobile app, location based mobile F&B ordering, mobile hospitality and guest services app, mobile concierge app, hotel mobile engagement analytics.

 

Our team and guests love the ability to connect with the front desk using the messaging platform. We have received many compliments at all five of our hotels on TripAdvisor and our email reviews with the ease and efficiency of using mobile check-in and requests!

Tyson Ghostkeeper

Regional Director of Operations

Best Western Inn & Suites